5.2 - Operational Issues

The General Reference
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 Operational issues are problems that could occur which lead to a reduction in productivity.

There are many types of operational issues:

  • Security of Information: Ensuring that all data that businesses collect is kept safe and secure.
    • This could include backing up data reducing the risk of data corruption or making it harder for unauthorised people to access it by increasing security measures.
    • If it is revealed that a company does not keep their user's information secure, it could lead to a loss of business and hence, income.
  • Health and Safety: Making sure that people in a business are protected from harm.
    • This could mean that all employees must attend a course consisting of the risks that could occur when working.
    • Without proper health and safety procedures, employees could get hurt sue the business leading to a loss in profit.
  • Disaster and Recovery Planning: A disaster and recovery plan is a document created by an organization consisting of instructions on how to act when incidents occur.
    • These allow for data to be protected in the event of a hacking event, a hardware failure or a natural disaster.
    • Staff should be trained for what to do should a disaster occur and plans should be put in place to minimise loss.
  • Organisational Policies: Strategies that ensure resources are used correctly.
    • AUPs (Acceptable Use Policies) can be used to assist with these policies.
    • AUPs are documents that consist of the rules that employees must follow and allows them to understand the consequences if they don't do so.
  • Change Management: Approaches that are used when businesses change the way they operate.
    • This allows businesses be more productive as their work is more suited to their goals.
    • These changes can, however be confusing to members of staff and take a while to implement.
  • Scales of Change: Businesses can change in two ways:
    • Drivers: When business practices change due to modifications in legislation or new competition.
    • Needs: When a businesses requirement's change, advancements must be made. This could include improved networking systems or allowing employees to remotely access the business system.

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