Troubleshooting is the analysis and resolving of problems, especially within a computer system.
When troubleshooting hardware issues, specific steps should be taken:
- Identify - Find out what is causing the issue
- Test - Troubleshoot and attempt to fix the issue
- Log - Record the issue and how it was fixed in a document for future reference
Documentation management is important to ensure future issues can be resolved with ease. This document should include:
- Issue - What was the fault
- Circumstances - The system that was in error as well as the time and date of the issue
- History - If the device has experienced any problems in the past
- Solution - How was the problem solved
There are many different tools that can be used to troubleshoot hardware issues:
- Event Viewer - Diagnostic tool that shows details about errors on the system
- Power On Self Test - Emits a series of beeps to indicate the nature of the error
- PING - Tests the connectivity between the requesting and destination systems
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