There is a multitude of ways for businesses to communicate. These include text, video and audio communication.
- Letter: A physical form of communication in which information is written on paper
- Can be stored for future reference and feels more professional
- Can take a long time to be received
- Text Message: A digital form of communication involving plain text being sent to a recipient
- Sends short information very fast without the need for an internet connection
- Limited to only text based communication
- Email: A digital form of communication used to send information over the internet
- Can include multimedia files such as video and images
- Emails can contain viruses so are not as safe as other forms of communication
- Instant Messaging: A digital form of communication where text and other media are quickly sent over the internet
- Supports a range of multimedia files
- Requires an internet connection
- Cellular: A digital voice communication system
- Allows for fast audio conversations and tone of voice can be heard
- Doesn't allow body language to be seen
- Teleconferences: A digital audio call with a group of people
- Allows multiple people to talk at once on a call
- Bad reception can impact call quality
- VoIP: A digital audio communication protocol
- Much cheaper than using a cellular network
- Requires a good internet connection
- Personal Assistants: Digital smart devices that are activated by voice
- Can be used while doing other things as it is activated purely by voice
- Devices often mishear what is said
- Video Conferences: Group video calls over internet
- Video allows other participants to see body language
- A good internet connection is required for a smooth call
- Social Media: Online applications used to share images and other files to audiences
- Supports a range of media
- Accounts can seem unprofessional without the correct management
- Blogs: Online text based communication used to share long form information to an audience
- Supports multiple formats
- Can be very time consuming to create and edit
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