2.5 - Communication Methods

There is a multitude of ways for businesses to communicate. These include text, video and audio communication.

• Letter: A physical form of communication in which information is written on paper
• Can be stored for future reference and feels more professional
• Can take a long time to be received
• Text Message: A digital form of communication involving plain text being sent to a recipient
• Sends short information very fast without the need for an internet connection
• Limited to only text based communication
• Email: A digital form of communication used to send information over the internet
• Can include multimedia files such as video and images
• Emails can contain viruses so are not as safe as other forms of communication
• Instant Messaging: A digital form of communication where text and other media are quickly sent over the internet
• Supports a range of multimedia files
• Requires an internet connection
• Cellular: A digital voice communication system
• Allows for fast audio conversations and tone of voice can be heard
• Doesn't allow body language to be seen
• Teleconferences: A digital audio call with a group of people
• Allows multiple people to talk at once on a call
• Bad reception can impact call quality
• VoIP: A digital audio communication protocol
• Much cheaper than using a cellular network
• Requires a good internet connection
• Personal Assistants: Digital smart devices that are activated by voice
• Can be used while doing other things as it is activated purely by voice
• Devices often mishear what is said
• Video Conferences: Group video calls over internet
• Video allows other participants to see body language
• A good internet connection is required for a smooth call
• Social Media: Online applications used to share images and other files to audiences
• Supports a range of media
• Accounts can seem unprofessional without the correct management
• Blogs: Online text based communication used to share long form information to an audience
• Supports multiple formats
• Can be very time consuming to create and edit