There are many important communication skills to have when getting a job:
Interpersonal Skills: Behaviour and non-verbal communication:
- During a presentation, it is important that the audience shows interest.
- This could involve sitting up straight, maintaining eye contact and clear focus on the presenter.
- The presenter must speak clearly in order to engage the audience.
Verbal communication: How people speak and use language:
- During an important meeting, the participants should use a formal tone and language.
- During an informal event, speech and tone should match this.
- Complex language may be used for experienced individuals, however simple language should be used for those who are less experienced.
Written Communication: Written communication can involve physical or digital communication:
- If you are communicating with peers or colleagues, informal communication may be the right option.
- If you are communicating with higherups or management, formal communication would be favourable.
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Questioning: There are two types of questioning techniques:
- Open question:
- Can have a wider range of answers and may involve the answerer’s opinion.
- Could be used when asking customers about their experience using a certain product.
- Closed question:
- Tend to have simple, short objective answers.
- Could be used in order to elicit information about a customer’s age.
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Barriers to communication: A drawback to successful or proper communication. Some communication barriers could lead to information being misinterpreted:
- Language: Regional or overly technical language being used could lead to misunderstanding
- Background noise: Excessive noise may lead to people being unable to properly hear the speaker
- Distractions: Notifications or distracting devices could cause important information to be missed
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