4. 1 - Communication Skills

The General Reference
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 There are many important communication skills to have when getting a job:

Interpersonal Skills​: Behaviour and non-verbal communication:

  • During a presentation, it is important that the audience shows interest.
  • This could involve sitting up straight, maintaining eye contact and clear focus on the presenter.​ ​
  • The presenter must speak clearly in order to engage the audience.
​Verbal communication​: ​How people speak and use language:
  • During an important meeting, the participants should use a formal tone and language.​
  • During an informal event, speech and tone should match this.​ ​
  • Complex language may be used for experienced individuals, however simple language should be used for those who are less experienced.
Written Communication: Written communication can involve physical or digital communication:
  • If you are communicating with peers or colleagues, informal communication may be the right option.​
  • If you are communicating with higherups or management, formal communication would be favourable.​

Questioning: There are two types of questioning techniques:
  • Open question:
    • Can have a wider range of answers and may involve the answerer’s opinion.
    • Could be used when asking customers about their experience using a certain product.​​
  • Closed question:
    • Tend to have simple, short objective answers.​
    • Could be used in order to elicit information about a customer’s age.​

Barriers to communication: A drawback to successful or proper communication. Some communication barriers could lead to information being misinterpreted:​
  • Language:  Regional or overly technical language being used could lead to misunderstanding
  • Background noise: Excessive noise may lead to people being unable to properly hear the speaker
  • Distractions: Notifications or distracting devices could cause important information to be missed​

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