Business systems are techniques businesses use to read, write and understand data. There are many types of business system:
- MIS - Management Information Systems - Software and hardware used to obtain information used in decision making and monitoring effectiveness of decisions.
- e.g. Payroll processing, order processing
- Provides live performance details
- Can create information overload for managers
- CRM - Customer Relations Management – Process which tracks how a business interacts with current and potential customers
- e.g. Sales management
- Increases staff productivity
- Staff may become over-reliant on the system
- SOP - Standard Operating Procedures – Guides detailing how business processes should be executed
- e.g. Beginner guidelines
- Sets out clear roles and responsibilities
- Reduces individuality in workers
- Help Desk - Software that provides live support from trained staff to customers who are facing technical issues
- e.g. Live chat tech support
- Tickets are logged so problems can be fixed more quickly in future
- Software is often costly
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